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A sincere “Thank You!” to all of our Customers and Partners.

Thank you to the truckers making sure we stay supplied, the first responders keeping us safe, the medical community putting all of us first, the grocers and suppliers keeping us fed, and all of the businesses hard at work keeping our economy moving.

As information continues to unfold regarding the coronavirus pandemic, we understand you are focused on how to help your families, businesses and teams acclimate to an ever-changing situation. Our goal is to be respectful while still offering resources and information to help you navigate these uncertain times.

We’re with you and here are some ways we’re here to help:

  • Online 24/7: We strongly encourage you to continue to use our digital tools and other resources to access and manage your account(s) 24/7 – from any remote location, anywhere. You can access your account(s) online at your convenience. From there, you can view transactions, manage cards or policies, find fueling locations, check balances, make payments, and more. It’s easier and faster (in most cases) to manage your account digitally.
  • DriverDash Mobile Payments: For WEX Fleet cards, you can limit contact at the pump by using DriverDash to authorize the fuel pump directly from the vehicle at participating locations.
  • Mobile Apps 24/7: Find available fueling locations using our mobile apps (WEX Connect, EFS CardControl, Fleet One CardControl).
  • CAT Scale Mobile Payments: Truck drivers never have to leave their truck when weighing, when using their EFS or Fleet One card in the CAT Scale Weigh My Truck mobile app.
  • Virtual Payments: Reduces handling of paper checks and provides flexibility to run an efficient AP or procure-to-pay process from anywhere – plus the added benefit of generating alternative revenue in a time businesses need it most. Want more information?

    Click here
  • Remember we offer FDIC-insured services that can help you manage short term cash flow. Want to speak to someone?

    Click here

Frequently Asked Questions

What is WEX doing to mitigate risk and prevent the spread of COVID-19?

With the goal of lowering the probability of the spread of the COVID-19 virus WEX employees fully transitioned to work from home as of Friday, March 20. Although this will change how we work in the short term, we are committed to continuing to provide our customers and partners with the exceptional service and support you expect from WEX.

We are also currently prohibiting all travel (including business-critical) to high-risk countries defined as Level 3 by the CDC. All international and domestic business travel is restricted with the exception of critical in-country travel, which requires the approval of the CEO.

How do I ensure my drivers or fueling operations are not impacted?

An outbreak like COVID-19 is covered under WEX’s Business Continuity Plan and we are committed to continuing to serve our customers and partners as you expect and are not experiencing any disruption in normal business operations.

How can I stay informed of updates from WEX on COVID-19? If business is impacted, what is the communication plan to keep customers and partners informed?

WEX has a global cross-functional team meeting on a regular basis so we can keep our customers and partners up to date.

Financial Relief for Small Businesses

SUMMARY: The Small Business Administration is guaranteeing $349 billion in potentially forgivable loans through the The CARES Act rescue package. The CARES Act includes two key small-business relief programs:

  1. The Paycheck Protection Program (PPP): Provides 100% federally guaranteed loans to small businesses, meaning financial institutions will be allowed to lend directly to businesses, and those loans will be backed by the Small Business Administration. A portion of these loans may be forgiven if borrowers maintain their payrolls during the crisis or restore their payrolls afterward. Click here for the PPP loan application.
  2. Economic Injury Disaster Loan (EIDL) & Grants: Expanded eligibility for entities suffering economic harm due to COVID-19 to access the SBA’s Economic Injury Disaster Loans (EIDL). Businesses that apply for an EIDL will be allowed expedited access to capital through an Emergency Grant—an advance of $10,000 within three days to maintain payroll, provide paid sick leave, and to service other debt obligations. Businesses can request access to EIDL Emergency Grants through their lending institution. Click here for the EIDL loan application.


Businesses are eligible for the PPP if they are:

  • Fewer than 500 employees
  • A business that meets the SBA’s size standard
  • A 501(c)(3) with fewer than 500 employees
  • Operating as a sole proprietor
  • Operating as an independent contractor
  • Self-employed and regularly carries on any trade or business
  • A Tribal business concern that meets the SBA size standard
  • A 501(c)(19) Veterans Organization that meets the SBA size standard


In addition, some special rules may make you eligible:

  • If you are in the accommodation and food services sector (NAICS 72), the 500-employee rule is applied on a per physical location basis
  • If you are operating as a franchise or receive financial assistance from an approved Small Business Investment Company the normal affiliation rules do not apply


PPP loans may be used for the following purposes:

  • Payroll costs
  • Employee salaries, commissions or similar compensation
  • Payment of mortgage interest
  • Rent
  • Utilities
  • Interest on other debt obligations incurred prior to 2/15/20
  • Costs related to the continuation of group health care benefits during periods of paid sick, medical, or family leave, and insurance premiums

View the FAQ sheet on the PPP from the U.S. Senate Small Business Committee


PPP Loan Forgiveness
Businesses may be eligible for all or a portion of their loan to be forgiven. The loan forgiveness is equal to the monetary amount spent on the items listed below during the 8-week period beginning on the date of origin of the loan.

  • Payroll costs
  • Interest on the mortgage obligation accrued
  • Rent
  • Utility payments
  • Additional wages paid to tipped employees (if applicable)

NOTE: Loan forgiveness cannot exceed the principal of the loan.


The Act also:

  • Allows employers to defer social security payroll taxes, with half deferred until December 31, 2021, and the remaining half until December 31, 2022.
  • Allows the SBA to increase the limit of their Express Loans from $350,000 to $1 million to help provide additional working capital to businesses.
  • Provides a refundable payroll tax credit for employers whose operations were fully or partially shut down by COVID-19 or whose gross receipts declined by more than 50%.

The CARES Act Q&A*

Are these paycheck protection loans free?

Potentially, if they’re used to retain or hire workers. A business with up to 500 employees, including owners who work solo and freelancers, can borrow up to $10 million to be repaid over two years at an annual rate of 0.5%. The money that’s used to pay salaries can be forgiven, and a portion of money used for rent, mortgage interest and/or utilities can be at least partially forgiven. Payments are deferred for six months.

But a caveat from the government: Because so many owners are expected to take advantage of the loans, it’s anticipated that no more than 25% of the forgiven amount may be for things other than payroll — rent, mortgage interest and utilities. So there’s a good chance you will have some repayments ahead. Visit the SBA website for more information.

How do I get one?

The government says this will be a fast, streamlined process — some companies could get money the same day. You can apply through any federally insured bank, credit union or farm credit system institution, not just a traditional SBA lender. Most businesses are expected to apply online, through a financial institution’s website. Find an SBA lender near you:

When will my loan be forgiven?

The government will calculate how much of a loan will be forgiven after June 30. The relief program covers the period from February 15 through June 30 and owners will need to document how many workers they employed during that time and how much they were paid.

If you’ve laid off workers, you have until June 30 to rehire them — but the sooner you rehire and start paying them, the larger your loan forgiveness could be.

Can I get a disaster loan too?

Potentially, yes. The SBA is giving out what are called economic injury disaster loans (EIDL). These are intended to help companies whose revenue losses have left them without working capital, making it difficult or impossible to pay their operating expenses including payroll, fixed debt payments and accounts payable bills. But a company that gets a disaster loan cannot use the money for payroll purposes if it’s also getting a paycheck protection loan.

The disaster loans give owners up to $2 million at an annual rate of 3.75%. The loans can be taken out for as many as 30 years, but the terms of each loan will be determined on a case-by-case basis and will depend on each company’s financial situation.

Companies can also apply for a $10,000 loan advance that can be granted within three days, the SBA says. This does not have to be repaid.

Disaster loan applications are made directly through the SBA on its website:

Two other SBA Loan options that may apply to you:

  • SBA Express Bridge Loans: Enables small businesses who currently have a business relationship with an SBA Express Lender to access up to $25,000 quickly.
  • Debt Relief For SBA Loans: The SBA is providing a financial reprieve to small businesses during the COVID-19 pandemic.


Please note:
We’re monitoring the situation and updating as quickly as possible, but this page may not contain the latest information. Please review the CDC, DOL, SBA and WHO websites for the most up-to-date information.

The information on this page is for educational purposes only. It is not legal or tax advice. For legal or tax advice, you should consult your own counsel.