MEET OUR NEW CUSTOMER SERVICES DIRECTOR
04TH OCTOBER 2018
We recently appointed Jason Stanton as Customer Services Director, as we look to take an increasingly customer-centric approach in everything we do. Working closely with our existing teams, Jason is responsible for continuing to enhance the customer experience to further build our service delivery expertise and complete fleet management solutions, in key markets across Europe.
With over 20 years’ experience in customer services, Jason has previously led multi-site operations for high-profile brands like Sky and O2. He is now looking to have a positive impact on the lives of our customers, so that fleet management becomes as seamless and rewarding as possible.
Here, we speak to Jason to find out more about him and the experience he brings to his new position, as well as his outlook on the fuel card market:
Can you describe yourself in three words?
Inquisitive, creative and fun.
What does a typical day look like for you?
I’m an early riser, so I wake up at 5am to walk my dog Alfie, before having breakfast and heading to the WEX Europe Services offices for 7am. I like to spend the first hour responding to emails and reading the latest industry news – the fleet management sector is fast-paced and it’s important I stay up-to-date with any new developments. I then catch up with each person in my team on the day’s activities and plans for meetings – it’s a great way to continually improve our performance and deliver high standards of service to customers.
What is your biggest professional achievement?
I’ve been lucky enough to work on several teams that have won awards over the years, recognising my commitment to ensuring the best standards in service at every step of the way. One of my personal highlights is winning the National Contact Centre of the Year award at the prestigious National Contact Centre Awards during my time at O2, as well as the European Contact Centre & Customer Experience Awards while at BT. I was really proud of the difference that I was able to make when I was in both those roles.
Can you give us a prediction for the fuel card industry over the next 12 months?
I genuinely believe that in such a competitive market, customer service will start to make a real difference when choosing a fuel card supplier. Today, it’s about so much more than cheaper fuel rates; offering the best added-value services is important, too. For example, with Esso Card™, we are rolling out additional benefits in key markets, such as breakdown cover and streamlined toll payments. Watch this space for more developments in our complete fleet management solutions!
Which brands are the ones to watch right now?
There are so many brands I admire for their innovation and ability to put customers first. It’s always interesting to hear what Richard Branson has been doing, as he tries to continually evolve his brand and portfolios. In terms of service, insurance provider LV is an award-winning brand that I look toward for its innate understanding of its customer base.
Who do you most admire?
I find the late Mo Mowlam inspiring for her great work for the peace movement in Northern Ireland. She never took ‘no’ for an answer and had a great sense of humour and passion for what she did – even when she was seriously ill. It’s an important lesson for everyone; we must maintain humility in everything we do and continue to put other people first.