B2B payments: Enhance the travel customer experience

After some lockdown restrictions have been eased, the leisure travel industry is showing signs of a rebound. Restored optimism tied to that and vaccine rollouts across the globe have provided some sense of renewed energy for the industry. We are...

Missing an opportunity by letting B2B payments fall through the cracks The travel industry is missing a trick by letting B2B payments fall through the cracks. It’s time to talk about a missed opportunity when it comes to suppliers thinking...

I’ve said it before, and I’ll say it again. Experience is everything. Truly. Those who have followed my journey over the years will know that I’m a consistent advocator for how customer experience leaders stand out and perform the best....

In the past, the travel industry used the agency model for B2B payments – where the card details for customers who purchase airline tickets, were passed onto the airline for processing. However, escalating payment fraud and demand for a better...

The online travel experiences market is growing rapidly. While offline sales still dominate the industry, intermediated transactions online have seen continued growth over the last five years, becoming a USD14.8bn-strong sector. With online sales set to continue to thrive in...

Hotels and their travel agency partners can experience significant friction and costs when using invoice driven payments in intermediated distribution models. In fact, WEX’s latest proprietary research found that hotels specifically incur costs amounting to around 7% of the value...

Air travel has seen a huge shift over the past decade; from the days of exclusive luxury airline travel with Concorde, to the emergence of mass market low-cost airlines such as easyJet and Ryanair. Flying is often the quickest and,...