Management Skills

During Women’s History Month at WEX we celebrate notable female leaders in the fleet industry starting with a story about Vickey Patterson from United Road Services and continuing with last week's story about Susan Kirkpatrick from Buddy Moore Trucking. Our...

An 82% drop in overall sales followed by a rapid recovery is the kind of business success story that only makes sense during a global pandemic. This remarkable rebound happened in the recreational vehicle (RV) industry, which according to the...

Driving can be stressful on a good day, but the holidays are especially tough. Winter holidays often bring slippery road conditions and crowded streets, making them even more stressful. These unfavorable conditions combined with the holiday rush can lead to stressed and tired delivery drivers as they navigate their routes under tight timelines.    This holiday season is expected...

According to a survey conducted by the American Transportation Research Institute (ATRI), the top concerns for motor carriers continue to be driver recruitment and retention. The American Trucking Association (ATA) estimates that, despite a record number of drivers, the shortfall has also been at record highs: in 2017, the...

As a small business owner or manager, you’ve probably already made a considerable investment recruiting and onboarding new talent. Now, in order to return that investment, you must shift your focus to retaining talent. This is especially true if you employ millennials, the notorious,...

No matter how many years a trucker has spent behind the wheel, the transition from company driver to owner-operator includes a long, wide learning curve. Driving a truck is just one part of the overall job of running a profitable...

A study performed by Performance Innovation Transport demonstrated that driver training has a measurable impact on employee performance. Over 30 percent of drivers who participated in the study saw improved anticipation and performed more consistent shifting. A good deal of...

Turnover for the transportation industry is quite high. The American Trucking Association reported that even among smaller commercial fleets the turnover rate hangs around 80 percent, according to Supply Chain Digest. Fleet managers can combat this issue by improving their...

Even the most successful business will sometimes have customer complaints and customer service issues. One of your greatest challenges is to deal with angry customers who have complaints about your products or services. Whether you’re a Fortune 500 company or...

When building a sense of community within your vehicle fleet, it’s important to have experienced and knowledgeable drivers who can help guide the next generation. Developing a mentorship program has the potential to maintain your status as an industry leader....