Business Models

Does adopting a collaboration business model hold the answer to lasting success for travel businesses? For a long time, travel companies have realized that in order to build loyalty they need to provide customers with a great travel experience –...

More and more, travel companies are choosing to adopt a platform business model that puts the customer left, right and center to keep them coming back for more. A driver behind this approach is the realization that customers want more...

Since we last reported about the prevalence of data breaches in the hotel industry over a year ago, we’re continuing to see more attacks. Many major hotel chains have been subject to some sort of hacking or payment data theft....

Hotels and OTAs are offering short-term rentals and Airbnb is listing hotel rooms. Why? This spring, Airbnb’s managing director for Europe, Middle East and Africa, Jeroen Merchiers, told a Skift Forum Europe audience,  “The concept of home sharing and staying...

Travel payments is a broad, global, and dynamic subject that deserves attention. As a worldwide leader in travel payments, WEX has many subject matter experts that will contribute to our mission of providing customers, partners, and employees with ongoing information,...