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No, you can cancel WEX Motorpass free-of-charge and you can request to close your account at any time. However, any outstanding charges related to the account will need to be paid before the account can be closed.
If WEX Motorpass isn't for you, you can cancel your account by either emailing us at customer.care@wexaustralia.com with your account number, name, position within the company, and your reason for closure. Or, via the WEX Motorpass Online Service Centre by logging in and selecting the option to close your account.
Absolutely. Log in to the WEX Motorpass Online Service Centre customer portal to view your account details, run reports, request receipts and replacement cards, manage card controls, and so much more.
You can access payment information from previous months online, but if you’re looking for details of the current month, we can provide real-time data over the phone. Call us on 1300 366 109 for assistance.
To find out about increasing your spend limit, email us at enquiries@wexaustralia.com or call 1300 366 109 to speak with a friendly customer service representative.
You can change the address on the account by either calling us on 1300 366 109 or emailing enquiries@wexaustralia.com.
Removing cards is easy on the WEX Motorpass Online Service Centre customer portal. Simply log in, select the reason for removing the fuel card or replace the card if need be. If you’re unsure about the process, please give us a call on 1300 366 109.
You can view your balance at any time on the WEX Motorpass Online Service Centre customer portal. If you’d prefer to speak to somebody, our customer service team can help you out on 1300 366 109.
Please call us on 1300 366 109, and we’ll reset the password while you’re on the phone.
Let us look into this for you. Give our customer service team a call on 1300 366 109, and we’ll troubleshoot the problem.

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