You can access payment information from previous months online, but if you’re looking for details of the current month, we can provide real-time data over the phone. Call us on 1300 366 109 for assistance.
Payment must come through and process by the due date on your statement. A payment typically takes 2-3 business days to be received by us from your bank. Because of this, we recommend making payments ahead of your due date to avoid late fees. We’re happy to answer any questions you have about your statement over the phone on 1300 366 109 or by email at firstname.lastname@example.org.
Let us look into this for you. Give our customer service team a call on 1300 366 109, and we’ll troubleshoot the problem.