Frequently asked questions 

Enrolment begins with an eligibility check. If approved, customers review and sign the Flexible Funding amendment to their existing agreement. Once the amendment is signed, WEX sets up the account in our systems. Customers then receive their account details and can immediately begin depositing collateral. Find out more about Flexible Funding here. 

A Funding Group Code is a unique ID assigned to a customer Flexible Funding account. Customers should always include their Funding Group Code as the reference when making deposits. This ensures funds are applied to the account quickly and accurately. Find out more about Flexible Funding here. 

Yes. Flexible Funding follows all legal and regulatory requirements, including onboarding checks, Anti-Money Laundering (AML) monitoring, account suspension protocols for missed payments, and protections under regional banking rules.

Specific details regarding these requirements will be provided to customers during the enrollment process. Find out more about Flexible Funding here. 

There is no minimum deposit and no cap on the number or amount of monthly deposits. This gives maximum flexibility to access funds when needed.
Limited credit Solution:
If you have limited access to credit, Flexible Funding helps you turn existing capital into a working credit line instantly, no minimum threshold required. Find out more about Flexible Funding here. 

As soon as funds clear, the available limit updates automatically. If enabled, customers also receive an alert in EnCompass.
Seasonal Solution:
Perfect for busy periods so you can increase your limit on demand and stay agile without overextending. Find out more about Flexible Funding here. 

Payments are made via EFT (bank transfer) to an FBO (For Benefit Of) account, using the Funding Group Code as the payment reference. WEX’s platform automatically validates the transfer and, once approved, applies it to the account increasing the available balance. Find out more about Flexible Funding here. 

If validation fails, the payment goes to a review queue. WEX’s Business Payments team will review the payment and determine next steps.

Common causes of validation failure include an incorrect or missing Funding Group Code. Find out more about Flexible Funding here.

Yes. Customers submit a refund request with account details and a bank letter verifying ownership of the destination account. Once verified, WEX Bank Treasury processes the refund in 2 – 5 business days. Find out more about Flexible Funding here.

Customers receive a Flexible Funding Statement via email, which includes statement details for all Flexible Funding companies within their Funding Group.

The statement is also accessible anytime through the Encompass Credit Widget. Find out more about Flexible Funding here.

Yes. Encompass users with the right permissions can add or remove email recipients to ensure the right people in your business stay informed. Find out more about Flexible Funding here.

Each statement provides a consolidated view of all accounts within your Funding Group, showing:

• Statement Amount: Balance owed on the statement issue date
• Balance Due: Updates dynamically as payments are made
• Flexible Funding Balance: Current available credit line

Customers can also click the email link to view the detailed online version (no login required). Find out more about Flexible Funding here.

1. Flexible Funds – Pay directly from the Flexible Funding account. WEX cannot set up an automatic deduction from collateral funds held in your Flexible Funding account, so we require each customer to confirm each month if they want to use any part of their Flexible Funding collateral to pay their statement.
2. EFT (Bank Transfer) – Transfer from an approved external account to the WEX client collection account using the TAG corporate account number as the reference.
3. Direct Debit – If enabled, payments are automatically drawn from the customer bank account at the end of their grace period

Find out more about Flexible Funding here.

• Missing the due date (without Direct Debit enabled) flags the account as late
• Two consecutive late payments mark the account as late
• A late account results in account suspension and failed authorisations.

Find out more about Flexible Funding here.

TAG offers grace periods depending on the billing cycle:

• Daily: 1 day
• Weekly: 1, 3, 5, or 6 days
• Monthly: 1, 3, 5, 6, 10, 15, or 25 days
• Custom: Any grace period shorter than the cycle length

For most standalone accounts, the default is monthly + 5 days, balancing flexibility with timely settlement. Find out more about Flexible Funding here.

Real-time balances and limits are visible in both Classic Encompass and WEX Business Payments dashboards Find out more about Flexible Funding here.

Customers can enable alerts for:

• Low Funds Remaining – when balances fall below a set threshold.
• New Deposit – when funds are credited.

Find out more about Flexible Funding here.

Encompass offers reports to track usage and reconcile accounts:

• Financial Reconciliation (Group-Level) – Detailed reconciliation per group
• Utilisation Report (Org-Level) – Overall business view
• Credit Utilisation (Group-Level) – By funding group

Find out more about Flexible Funding here.