A WEX customer, Tenet Health, is a healthcare services company based in Dallas, Texas providing essential services during this pandemic. They called WEX on Sunday, March 22, looking for help. Due to COVID-19 and the increase in the need for medical equipment and supplies, Tenet was running into supply shortages with their existing vendors. They needed a new way to purchase medical gear and a different way to access the supply chain.
With 113,000 employees, Tenet serves 65 hospitals, 24 surgical hospitals, and 480 outpatient centers. When you think about it, that’s a lot of supplies to keep stocked. They turned to WEX to help resolve their supply chain dilemma so they could continue to care for their patients during this difficult time.
Tenet is a client Jessica Cook implemented in the summer of 2019. So, when she was tapped to work on this project she was already familiar with their business practices and was able to quickly start work on a solution. It was essential for Tenet to find creative ways to pay suppliers for the goods they needed. Jessica used WEX’s TransAct Global (TAG), a proprietary processor of WEX, which allowed her to provide immediate results for Tenet. She turned the implementation around quickly that Sunday night which allowed Tenet to be up and running just a few short hours after they brought the issue to us.
Tenet’s program is working well and with hospital supplies still in high demand, this will continue to be a great tool for them. As Cook describes it, “With WEX’s flexible technology, we are able to create a virtual card instantaneously. And during this shortage of hospital supplies, Tenet can use that virtual card to turn to less commonly used e-commerce web sites like Ebay, Amazon, and others and purchase from places they do not normally bulk order supplies.”
We are grateful for organizations like Tenet who are working tirelessly out in the field to ensure the safety of their patients and care providers.
WEXer Jessica Cook, Corporate Payments
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