WEX has launched a new Online Service Centre for its WEX Motorpass fuel card customers to provide an improved customer experience.
The new Online Service Centre allows customers to easily manage their account 24/7 and provides functionality such as:
- Visibility of all transactions made on an account
- Request a copy of a receipt
- Set product controls on all cards on an account
- Set a new PIN and change PIN status on all cards
- Set up Annual and Quarterly Activity Reports
This is the second major digital release for WEX Australia, following the unveiling of their new online application last year. The online application provides instant credit decisioning so that customers are approved in real-time.
WEX’s Director of Product & Marketing Asia Pacific, Susan Nicholson, talks about the businesses digital progress and states: “Business customers are increasingly expecting the same of type of experience at work that they get in their personal, or ‘real-life’, similar to what they do with their major banks. Customer experience is a critical consideration when thinking about how your organisation is going to be relevant tomorrow. When we started on our transformation a couple of years ago we weren’t naïve enough to think we could do it by ourselves. We collaborated with the best and brightest and engaged Sapient Nitro/Razorfish to help with the strategy and important design elements. This enabled us to have an output we could be proud of while building up the capability of our internal resources. Building our digital skillset has been central to the growth in our innovation capability. These efforts have been recognized with WEX Australia being named in Australia’s top 50 most innovative companies in 2016.”
WEX Australia’s Head of Information Technology, Jim Madytianos, states: “While clearly I am thrilled with what has been delivered and the step-change in our digital capability, at the heart of the growth is the relationship between the WEX and Sapient Nitro/Razorfish teams to get such a terrific outcome. What we have seen here is teamwork at its best with technology and product partnering to deliver a superior user experience.”
Check out the Online Service Centre at osc.motorpass.com.au.