Last week WEX’s Client Services team won the coveted Customer Service Institute of Australia’s (CSIA) ‘Service Excellence in a Medium Contact Centre’ award, which recognises frontline teams of 20 to 100 staff in mid-size contact centres in Australia.
Now in its 18th year, the annual Australian Service Excellence Awards (ASEAs) recognise best practice and innovation in customer service and aim to underline its importance in today’s business success.
A record number of organisations across a range of industries were nominated this year. While WEX was previously consistently placed second in the ‘Service Excellence in a Medium Contact Centre’ category, this year the WEX team was recognised with the top spot in its category.
Being recognised this and previous years is a testament to not only the WEX team’s commitment to great customer service, but also to their drive to keep improving on a continuous basis.
WEX Australia is the parent company of WEX Motorpass and manages the operations and customer service teams for WEX Motorpass in Camberwell, Victoria. The team pride themselves on providing first-rate customer service to their customer base.