Skip to main content

Effective as of January 1, 2020

Click here for previous versions.

What We Do
Collection and Uses of Your Personal Information
Use of our website(s) or online services
Purchase or receive one of our services or a business partner
Potential customer
Apply for employment with WEX
Your Choices and Rights
Access, Correction or Deletion of Your Information
Advertising and Marketing Choices
Sharing Your Personal Information
Sale of Personal Information
International Transfers
Security
Retention of Personal Information
Use of Cookies and other Web technologies
Forums and Chat Rooms
How to Contact Us
Updates to this Privacy Statement
Other Notices

WEX and its affiliates’ (collectively referred to as “WEX”, “we”, “us”) take its data protection responsibilities seriously. This Privacy Notice explains who we are, how we collect, use and share personal information about you, and how you can exercise your privacy rights. It applies to all individuals who access our website(s), engage in our products and/or services (“Services”), or who participate in our recruitment activities. We recommend that you read this Privacy Notice in full to ensure you are fully informed.

The WEX entity responsible for your personal information will be the member of WEX that originally collects your information. This will be explained at the point at which your personal information is first collected by the WEX entity, for example where you or the business you work for engages us to provide a service or where we engage you to provide a service to us.

You might find external links to third party websites on our website. This Privacy Notice does not apply to your use of a third party site.

What We Do

WEX is a global provider of corporate payment solutions. You can find out more about WEX at https://www.wexinc.com/about/ or by contacting us using the information in the How to Contact Us section.

Collection and Uses of Your Personal Information

“Personal information” is any information that can be used to identify an individual, and may include name, address, email address, phone number, login information, or payment information.

We collect and use information about you if you:

Use of our website(s) or online services

The personal information that we may collect about you when you visit our websites broadly falls into the following categories:

If we ask you to provide any other personal information not described above, the personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point that you are asked to provide it.

Collecting this information enables us to better understand the visitors who come to our websites, where they come from, and what content on our websites is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our websites to our visitors.

Some of this information may be collected using cookies and similar tracking technology, as explained in our Cookie Notice.

We will use this information in the following ways and where we are satisfied that we have an appropriate legal basis to do so. Our uses broadly fall into the following categories:

Purchase or receive one of our services or a business partner

When you engage our Services, we collect and use personal information which is necessary for the performance of those Services. The majority of the personal information we collect and use to provide our Services is supplied voluntarily by our customers and business partners. Because of this, if you are a customer or business partner of WEX then it will be generally obvious to you what personal information we collect and use. This information broadly falls into the following categories:

We will use this information in the following ways and where we are satisfied that we have an appropriate legal basis to do so. These uses broadly fall into the following categories:

Potential customer

We collect information directly, from other members of the WEX group, and from other third party lead providers about organizations who might like to hear from us or receive our products and services. We will only do so in accordance with your preferences and as described in this Privacy Notice.

The information we may collect falls broadly into the following categories:

We will use this information in the following ways and where we are satisfied that we have an appropriate legal basis to do so. Our uses broadly fall into the following categories:

Apply for employment with WEX

WEX collects information from and about candidates in connection with available employment opportunities at WEX. This information may include resumes, identification documents, academic records, work history, employment and references. WEX uses your personal information to match your skills, experience and education with specific roles. Please visit our Recruiting Privacy Notice for more information.

Your Choices and Rights

WEX respects your rights in knowing what personal information we have about you and how that information is collected, used and shared. You may request we disclose what personal information we have and to access, make corrections to, or delete your personal Information and make choices about the kinds of marketing materials you receive (or choose not to receive marketing from WEX at all).

We may ask you for additional information to verify the request, confirm your identity and for security purposes, before disclosing the personal information request to you. We reserve the right to charge a fee where permitted by law.

You can exercise your rights by using one of the methods in the How to Contact Us section. We will send a confirmation once we receive your request that might include any verification instructions and provide further information on how your request will be addressed. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly or inform you if we require further information in order to fulfill your request. The method we use to verify your request will depend on the type and sensitivity of the personal information. We may need more information to verify the request if there is a risk of harm to you by unauthorized access or deletion of the information. We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.

Access, Correction or Deletion of Your Information

If you would like to correct or update your personal information, or to request access to or deletion of your personal information, you may contact us by using one of the methods listed in the How to Contact Us section below including your name, email address, account identification, and purpose of the request. If you request a change to or deletion of your personal information, please note that we may still need to retain certain information for recordkeeping purposes, and/or to complete any transactions that you began prior to requesting such change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the personal information provided until after the completion of such purchase or promotion). Some of your information may also remain within our systems and other records where necessary for compliance with applicable law.

At your request and where the law requires us to do so, we will confirm what personal information we hold about you. You may also have a legal right to obtain a copy of your personal information. You can make such a request by making a written request in one of the ways described in the How to Contact Us section below. We may charge a processing fee for this service where permitted by law and we will require verification of the request and evidence of your identity before fulfilling your request.

Advertising and Marketing Choices

We give you many choices regarding our use and disclosure of your personal information for advertising and marketing purposes. You may access or update your contact details and modify your communication preferences by using one of the following methods in the How to Contact Us section below. You can ask us to stop sending email marketing, by following the ‘unsubscribe’ link found on all email marketing message we send you. Please also note that if you choose not to receive marketing from us, we may still send you communications related to your WEX Services, such as information about a security update, billing issue or product delivery. Some advertising content is delivered through the WEX Services’ (including our website) use of cookies and related tracking technologies. Our Cookie Notice includes more information on WEX’s use of such technologies and how you can modify or reject their use.

Finally, you have a right not to receive discriminatory treatment for the exercise of your privacy rights.

For California Consumers, you have a right to designate an authorized agent to make a request on your behalf.

Sharing Your Personal Information

We may disclose your personal information with third parties for the purposes of operating our business, delivering, improving, and customizing our Services, sending marketing and other communications related to our business, and for other legitimate purposes permitted by applicable law or otherwise with your consent.

We may share your personal information in the following ways with the following categories of third-parties:

Sale of Personal Information

WEX does not sell Personal Information to third parties for a business or commercial purpose.

International Transfers

The international footprint of WEX might involve transfers of personal information between different subsidiaries, as well as to third parties located in the countries where we do business. Some countries have implemented transfer restrictions for personal information, in connection with which WEX takes various measures, including where required, WEX implements Standard Contractual Clauses approved by the EU Commission, or similar contractual clauses in other jurisdictions. This includes transfers to suppliers or other third parties.

Security

We intend to protect the personal information entrusted to us and treat it securely in accordance with this Privacy Notice. WEX implements reasonable physical, administrative, and technical safeguards designed to protect your information from unauthorized access, use, or disclosure. For example, we encrypt certain sensitive personal information such as credit card information when we transmit such information over the Internet. We also contractually require that our suppliers protect such information from unauthorized access, use, and disclosure. The Internet, however, cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any personal information you provide to us.

Retention of Personal Information

We will store your personal information for as long as is reasonably necessary for the purposes for which it was collected, as explained in this Privacy Notice. In some circumstances we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, or accounting requirements. In specific circumstances we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.

Use of Cookies and other Web technologies

As mentioned above, we collect information from your visits to our websites and your use of WEX services and our software products, to help us gather statistics about usage and effectiveness, personalize your experience, tailor our interactions with you, and improve our products and services. Do this through the use of cookies, pixel tags, and similar technologies. Please refer to our Cookies Notice for more information on our use of cookies and similar technologies, how you can manage cookies and how we respond to Do Not Track signals.

Forums and Chat Rooms

If you participate in a discussion forum, local communities, or char room on a WEX website, you should be aware that the information you provide there (i.e. your public profile) will be made broadly available to others, and could be used to contact you, send you unsolicited messages, or for purposes neither WEX nor you have control over. Also, please recognize that individual forums and chat rooms may have additional rules and conditions. WEX is not responsible for the personal information or any other information you choose to submit in these forums. To request removal of your personal information from our blog or community forum, contact us at privacy@wexinc.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

How to Contact Us

If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us using the contact details below. We will investigate and attempt to resolve complaints and disputes and will make every reasonable effort to honor your wish to exercise your rights as quickly as possible and, in any event, within the timescales provided by data protection laws.

Email: privacy@wexinc.com
Mail: WEX, Inc.
c/o Privacy
97 Darling Avenue
South Portland, ME USA 04106

Updates to this Privacy Statement

We may amend this notice from time to time to keep it up to date with legal requirements and the way we operate our business. Please regularly check for the latest version of this notice. If we make significant changes to this Privacy Notice, we will seek to inform you by notice on our website or by email.

Other Notices

Cookie Notice