Experienced support. Flexible technology. An unrelenting focus on service.
Benefits are a vital part of your company and culture. You deserve a benefits administration solution partner who will provide service you can depend on, use flexible technology to support your unique needs, and make it easy for your employees to understand and access their benefits.
WEX offers a full spectrum of benefits administration solutions.
We built our benefits administration platform to be the easiest, most versatile solution on the market. We sweat the details so you can spend your time where it counts, in creating great benefits programs. And our deep expertise helps us do more than just design software. When you work with WEX, you have the support of professionals with decades of experience, unmatched domain knowledge and a commitment to service excellence.
Give your employees easy ways to better understand their benefits and improve their financial health. Many employees miss out on benefits provided because they don’t understand them. Our advanced decision support tool finds the best options for each employee, analyzing risk, cost, and personal preferences to show options tailored to their needs. Employees win, and so do you.
Free up your team’s time and avoid costly compliance penalties with our year-round ACA tracking, filing, and reporting. ACA reporting is embedded and fully automated in our larger benefits administration platform, or we offer ACA forms and filings as a standalone service.
With WEX, you can rely on our best-in-class call center to field issues, answer questions and help navigate any challenges employees have with their benefits. Our representatives are experienced, with extensive customer service backgrounds and the ability to provide high quality health and welfare administration support. The average tenure of our call center representatives is 3.5 years, which helps ensure optimal continuity with representatives who are familiar with your benefit plan design and corporate culture.
Our team of COBRA experts, project managers, and client service analysts tackle the administrative burden so you can focus on benefits strategies for your active population. Similarly, our direct billing services make it simple for you to keep administering benefits for past and present employees who aren’t currently on payroll.
If you rely on the honor system for your health plan enrollment, odds are you’re picking up the tab for ex-spouses, adult children, and others who shouldn’t be covered. Our dependent verification audit and ongoing support will make sure you cover only those needed. Not only will you save time and money, but you will also improve compliance, reduce stop-loss exposure, minimize litigation risks, and, most importantly, free up your team’s time and budget.
This ongoing, automated verification is integrated with our enrollment system, making it simple for employees to upload documents like proof of eligibility through their benefits portal, as well as get help from the same support team they use for other services. We can also support a one-time dependent eligibility audit.
Reimbursement accounts are a popular and cost-effective way to build employee happiness and engagement. Administering them can be time-consuming. Our suite of spending account administration tools automates employee accounts like transit, commuter, tuition, and wellness. Our solution includes project management for implementation, making it simple to switch to WEX.
Employees love and value commuter, wellness, and other types of reimbursement benefits, and our dashboard allows employees to access all accounts, transaction histories, and debit card information via the website or mobile app. With easy claims entry and receipt upload, employees can submit and check the status of their claims 24/7 through the website or mobile app.
WEX can possibly save you thousands of dollars each month. We conduct monthly preparation and reconciliation of carrier bills and completely manage payment between you and your carriers through our seamless integration and proven process.
Benefit analytics for benefit administration enables employers to make strategic decisions about their benefit offering. With easy-to-understand reporting, employers can boost key information to differentiate their offerings.
Evaluate key areas of your benefits administration performance, including:
Led by benefits experts, our team makes outsourcing as simple, intuitive, and personal as it should be — not just for you, but for your employees, too.
When you choose WEX for your benefits administration needs, we pledge to deliver these six pillars of an outstanding client relationship:
Our client-facing staff averages 13+ years in the benefits industry and our executive team averages 25+. If you have a problem, odds are we’ve seen it and know how to help.
Decision-support tools streamline the enrollment process, helping employees understand and choose the benefits that are best for them.
Our agile benefits platform accommodates even the most complex benefits rules and our 90-day implementation process makes sure everything’s working right from the start.