by Emma Tupa
Food for thought: When you’re managing a busy customer service team (in a complicated industry), how do you create a seamless support experience for your participants without overworking the team that is responsible for answering all their questions?
Introducing Let’s Chat from WEX.
It’s the ultimate AI-driven operator for your customer service team, AND a fast, reliable, secure virtual assistant for your participants.
With Let’s Chat from WEX, you can:
- Provide instant answers for your participants … 24 hours a day, 7 days a week.
- Streamline your customer service team’s workflow.
- Save time and money spent on customer support.
Provide instant answers for your participants…24 hours a day, 7 days a week
Your participants are looking for help with frequently asked questions at all hours of the day, every day of the week. With Let’s Chat, you can give participants the help they need with their balances, claims, debit card, and receipts / valid documentation … right when they need it.
And if Let’s Chat is unable to help, it can quickly connect the customer with a member of your service team.
Streamline your customer service team’s workflow
When your customer service team is constantly managing a combination of extremely complicated tickets, while simultaneously answering the *same* question hundreds of times a day… it doesn’t lead to a productive workflow.
With Let’s Chat as the first line of response for frequently asked questions, your customer service team can spend less time spinning their wheels answering the same question 100 times a day, and more time resolving complicated customer tickets. This means they can streamline their workflow (say “hello!” to efficiency), while your participants are still getting the answers they need (whenever they need it).
Save time and money spent on customer support
If you have a customer service rep with inefficient workflows, and a participant waiting an excruciatingly long time for answers (to the simplest of questions)), it’s not an optimum environment … for anyone. Multiply that by X customer service reps and X participants? You can only imagine the wasted time (and $$$) created by that environment.
With Let’s Chat, you can save time and $$$ spend on customer support by using Let’s Chat as your first line of customer support (24/7). Because it’s an AI-driven chatbot, Let’s Chat can support millions of frequently asked questions at the same time, which helps all of your participants get the answers they need (fast), without burdening your customer service team.
And when time = money, this is a huge win for you and your participants.
So when you’re ready to add Let’s Chat to your business, contact us to get started.