Validation of employment/background check
For all US employees:
The successful completion of a background investigation is a requirement of employment. You should have received an email from Sterling, WEX’s third-party consumer reporting agency to complete a background workflow and drug screen, if applicable. Please look for this email in your spam folder if you don’t see it in your personal inbox. Complete the workflow as soon as possible to allow enough time for Sterling to complete the investigation before your start.
- For questions or technical assistance with the workflow, please contact Sterling Talent Solutions toll-free at 1-888-889-5248.
- If you receive an email from Sterling to provide additional information i.e. pay stubs, W-2, or diploma/transcripts, please respond immediately to provide the requested information so the completion of your background check is not delayed.
- Contact your Onboarding Coordinator at GTAonboarding@wexinc.com if you do not have the requested information, have questions, or if you did not receive an email from Sterling.
For employees outside the US:
All new starter paperwork is sent to the employees prior to joining. The Employee Verification resource provides a summary of the requirements of employee verification by country.
Workday is the WEX employee portal
Prior to your start date you will receive an email to create a new Workday password to complete your onboarding tasks. There are tasks you are required to complete in Workday BEFORE you start.
For US/Canadian employees:
Leverage the Workday Task Checklist & Workday Task Help Guide to help you complete these tasks. Be sure to open and review each carefully as they include time sensitive details and information.
For employees outside the US:
- Brazil employees – Are required to import all employment documentation prior to their start date. Please, use the following link to find the list of documents and a guideline that shows how to fill the task on Workday.
- APAC employees – Are required to complete four new hire tasks in Workday (Personal Information, Contact Information, Emergency Contact Information and ID Change -Government ID). Please see further instructions here.
- Europe employees – Are required to complete a series of tasks in Workday. Follow this Workday Task Checklist, omitting any tasks in red. Note, to access the “edit government ID section” you will need to click the plus button.
For a full list of onboarding tasks nuances by location and role, click here.
If you have any questions or need support, contact your hiring manager. For ANY employee needing a Workday password reset only contact passwordreset@wexinc.com.
Completing the Form I-9
For US employees only
You are tasked with completing the Form I-9. This will be completed electronically in Workday.
Section 1 of the form must be completed no later than your first day (it’s one of your Workday tasks). Section 2 can be done anytime before you start, but the United States Citizenship & Immigration Services (USCIS) mandates all US employers have the Form I-9 process completed within 3 business days of an employee’s start date. Below are instructions on completing the I-9 electronically.
If you have trouble logging in to Workday before you start, email Passwordreset@wexinc.com. For all other questions, please contact your onboarding coordinator at GTAonboarding@wexinc.com.
For employees outside the US: all new starter paperwork is sent to the employees prior to joining. The Employee Verification resource provides a summary of the requirements of employee verification by country.
Setting up your IT equipment and logging into your WEX computer
All of your equipment will be shipped to you the week before you start. It should arrive no later than the Friday before your start date. You will be sent an email with a tracking number once the equipment has shipped and your manager will help you finalize access to department-specific software. It is recommended that you set your equipment up in advance of your start date to avoid any first day complications. Below are instructions to get your remote station setup:
Lenovo laptop (Windows user)
Macbook laptop (Apple user)
For questions or concerns regarding the setup of your IT equipment will be answered during your scheduled orientation call.
Working with the WEX corporate security protocol
Okta is WEX’s secure cloud solution that adds authentication and authorization services to our applications. Below are instructions on how to login to Okta for the first time which you will have access to on your first day.
After your start date you may contact Technology Service Desk for questions or concerns regarding the setup of your mobile device:
- In the US: call 1-800-493-9227 for out-of-office and mobile dialing
- Dialing outside of the US: dial your country’s AT&T direct access code then dial 1-888-840-8735.
WEX mobile devices
Whether you have a WEX issued cell phone (based on role and approval) or bring your own device, this section provides information on getting your mobile device set up and accessing the mobile authenticator.
*Documents available on day one with your wexinc.com email address
After your start date you may contact the Technology Service Desk for questions or concerns regarding the setup of your mobile device:
- In the US: Call 1-800-493-9227 for out-of-office and mobile dialing
- Dialing outside of the US: dial your country’s direct access code then dial 1-888-840-8735.
Please note, in most cases you will receive your mobile device after your start date. For questions regarding your mobile device, please contact your manager.
WEX softphones
A softphone is a software program WEX uses for making telephone calls over the Internet using a general purpose computer rather than dedicated hardware. Physical desk phones are no longer provided. If a softphone is required, please have your manager submit an IT request.
After your start date you may contact the Technology Service Desk for questions or concerns regarding the setup of your mobile device or softphone.
Getting started with Google
WEX uses Google Suite of products for email, documents, storage, and sharing. Spend some time familiarizing yourself with the Google products and basics in advance of your start date.
You will receive further training with our Google expert as part of your new hire orientation.
Prior to your first day
If you need assistance prior to your first day of employment please contact the hiring manager or the HR representative you were working with.
Support services after your first day
Do you need to connect with someone for help with an issue or to answer a question? Our friendly WEX technology service teams are just a service ticket, email, or phone call away. Click here for the Technology Service Desk.
