Orientation with WEX

Workday

Workday is the WEX employee portal

Prior to your start date you will receive an email to create a new Workday password to complete your onboarding tasks. There are tasks you are required to complete in Workday BEFORE you start.

For US/Canadian Employees:

Leverage the Workday Task Checklist & Workday Task Help Guide to help you complete these tasks. Be sure to open and review each carefully as they include time sensitive details and information.

For Employees Outside the US:

• Brazil Employees – Are required to import all employment documentation prior to their start date. Please, use the following link to find the list of documents and a guideline that shows how to fill the task on Workday.
• APAC Employees – Are required to complete four new hire tasks in Workday (Personal Information, Contact information, Emergency Contact Information and ID Change -Government ID). Please see further instructions here.
• Europe Employees – Are required to complete a series of tasks in Workday. Follow this Workday Task list, omitting any tasks in red. Note, to access the “edit government ID section” you will need to click the plus button.

For a full list of onboarding tasks nuances by location and role, click here.

If you have any questions or need support, contact your hiring manager. For ANY employee needing a Workday Password Reset only contact passwordreset@wexinc.com.

I-9 Form (US)

Completing the I-9 form

For US employees only.

You are tasked with completing the Form I-9. This will be completed electronically in Workday. 

Section 1 of the form must be completed no later than your first day (it’s one of your Workday tasks). Section 2 can be done anytime before you start, but The United States Citizenship & Immigration Services (USCIS) mandates all US employers have the I-9 form process completed within 3 business days of an employee’s start date.  Below are instructions on completing the I-9 electronically. 

• Workday Form I-9 instructions 

If you have trouble logging in to Workday before you start, email Passwordreset@wexinc.com. For all other questions, please contact your onboarding coordinator at GTAonboarding@wexinc.com.  

For Employees Outside US: All new starter paperwork is sent to the employees prior to joining. The Employee Verification resource provides a summary of the requirements of employee verification by country. 

Equipment

Setting up your IT equipment and logging into your WEX computer

All of your equipment will be shipped to you the week before you start. It should arrive no later than the Friday before your start date.  You will be sent an email with a tracking number once the equipment has shipped and your manager will help you finalize access to department-specific software. It is recommended that you set your equipment up in advance of your start date to avoid any first day complications. Below are instructions to get your remote station setup:

Lenovo laptop (Windows user)

• How to set up a remote workstation (video)
• First time login and initial setup (video)
• Windows laptop workstation set up

Macbook laptop (Apple user)

• Apple Macbook workstation set up

For questions or concerns regarding the setup of your IT equipment will be answered during your scheduled orientation call.

Security

Working with the WEX corporate security protocol

Okta is WEX’s secure cloud solution that adds authentication and authorization services to our applications. Below are instructions on how to login to Okta for the first time which you will have access to on your first day. 

• Logging into Okta 

After your start date you may contact IT Service Desk for Questions or Concerns regarding the setup of your Mobile Device:

• In the US: Call 1-800-493-9227 for Out-of-Office and Mobile Dialing
• Dialing outside of the US: Dial your country’s AT&T Direct Access Code then dial 1-888-840-8735.

Phone

WEX mobile devices

Whether you have a WEX issued cell phone (based on role and approval) or bring your own device, this section provides information on getting your mobile device set up and accessing the mobile authenticator. 

• Mobile Authenticator 
• Mobile device management for Apple* 
• Mobile device management for Android* 

*Documents available on day one with your wexinc.com email address

After your start date you may contact IT Service Desk for Questions or Concerns regarding the setup of your Mobile Device:

• In the US: Call 1-800-493-9227 for Out-of-Office and Mobile Dialing
• Dialing outside of the US: Dial your country’s Direct Access Code then dial 1-888-840-8735.

Please note, in most cases you will receive your mobile device after your start date. For questions regarding your mobile device, please contact your manager.

WEX softphones
A softphone is a software program WEX uses for making telephone calls over the Internet using a general purpose computer rather than dedicated hardware. Physical desk phones are no longer provided. If a softphone is required, please have your manager submit an IT request.

After your start date you may contact IT Service Desk for questions or concerns regarding the setup of your mobile device or softphone.

Google suite

Getting started with Google

WEX uses Google Suite of products for email, documents, storage, and sharing. Spend some time familiarizing yourself with the Google products and basics in advance of your start date. 

• Google Learning Center 
• Google Help
• Creating a Google Mimecast account

Resources to access on your first day: 

• WEX Google presentation
• WEX Google Help site 
• Your first day

You will receive further training with our Google expert as part of your New Hire Orientation.

Tech support

Prior to your first day

If you need assistance prior to your first day of employment please contact the hiring manager or the HR representative you were working with.

Support services after your first day

Do you need to connect with someone for help with an issue or to answer a question? Our friendly WEX Service Center teams are just a service ticket, email, or phone call away. Please review the details below to see which service type best suits your needs. We offer help through three major services:

• IT service desk  
• Human Resources service center (U.S only)
• Facilities assistance
• hreurope@wexinc.com (Europe employees)
• hrapac@wexinc.com  (APAC employees)
• gl-br.internalcommunication@wexinc.com  (Brazil employees)

Please note these resources will be accessible on your start date. 

International Dialing for the IT Service Desk