WEX’s roadside services are a benefit of our fleet card program, with no annual or subscription fees. Offered in partnership with National Automobile Club (NAC), one of the premier service motor clubs in the United States, businesses can use their WEX fleet card to pay for roadside services on a per-use basis, and obtain access to these essential services:
- Tire change
- Fluid delivery
- Jump starts
- Lockout service
Keep your fleet of drivers safe
Don’t leave your drivers stranded with a breakdown. Help them get off the road quickly when trouble happens.
- 24/7 roadside assistance
- No out-of-pocket expense for your drivers
- No annual or subscription fees
- Only requested services are charged to your fleet card
- Service any vehicle class or equipment
- Coverage across the United States, Canada and Puerto Rico
Sign up for roadside services online
Go online to your fleet card account and check roadside under purchasing controls
Driver calls for roadside assistance
1-866-329-3471 – available toll-free, 24/7
NAC sends a professional roadside service technician
A certified technician will help on-site or tow your fleet driver’s vehicle to a local qualified service shop
Fleet roadside services FAQs
The costs per service incident can range, depending on the incident and location of the service.
You do not need to enroll your account, but you will need to make sure the purchase controls on individual cards are set up to allow “roadside” purchases. You can add the roadside services option to both fuel only and custom control cards. Please call customer service if you have any difficulty finding the “roadside” option under purchasing controls. Simply call the phone number listed on the back of your fleet card.
All service cost limits are handled by the driver and their supervisor. Service requests outside typical and reasonable parameters (including excessive tow miles and high costs dependent on vehicle class) are flagged and require additional review. In extreme cases, NAC may ask the driver to seek explicit approval from their supervisor prior to dispatching service.
Print out the roadside services vehicle cards, place them in each vehicle’s glove box, and give a copy to each driver.
NAC will bill all charges to your fleet card. If the fleet card is not on hand at the time of service, your driver will need to obtain the account number, card number, driver identification number and expiration date from their supervisor in order for NAC to provide service. (Exception for lockout service – the driver will be required to provide a supervisor or fleet manager’s name and phone number and will be asked to call NAC when the vehicle has been unlocked to provide the card number.)
When drivers call the NAC toll free number they will be asked to provide the following:
- Their fleet card account number
- Card number
- Driver identification number
- Card expiration date
- Year, make, model and color of their vehicle
- Vehicle license number
- Odometer reading
- Contact phone number
- Nature of the breakdown
- Location information
- And when requesting tow service the tow destination
Once the vehicle arrives at a repair shop, the NAC transaction ends. Any services you request from the repair shop need to be authorized as a separate transaction on your card and would be subject to any parts and service purchase controls that have been set up on your account.
Roadside charges will appear in the “non-fuel” section of your vehicle analysis report with NAC listed as the brand.
It could take up to 45 days, or up to 2 billing cycles for roadside charges to appear on your account.
If your driver calls back and cancels the service before a provider is dispatched, there will be no charge.
If you already have roadside assistance as part of a vehicle’s warranty coverage or have a contract with another provider, you still might want to select the roadside services option as an alternative in cases of emergency or for service when your manufacturer’s coverage expires. You will need to communicate to your drivers that they should contact their primary roadside assistance provider first, since we will not be able to reimburse you if a driver contacts NAC in error.
If the vehicle needs to be towed, NAC will coordinate towing the vehicle to the service location your driver provides to the NAC dispatcher.
A high percentage of services are completed within 60 minutes. Factors that can affect response times are time of day, weather, traffic, severity of the disablement and the distance of the tow.