WEX blogs
Explore our blogs with the latest industry news and on-topic insights for payments, fuel cards, fleets, and employee benefits.
Employers
Self-service isn’t the finish line. It’s where the real work begins.
September 23, 2026
When employees have a question, need to understand a benefit, or want to figure out what to do next, they increasingly start online. Self-service is not something people need to be convinced to use, because it is already part of how they navigate service. Gartner found that 73% of customers use self-service at some point […]
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